Bots have been the focus point for attention-grabbing headlines in recent years, which have warned that the digital workforce could make roles redundant from the back office to the boardroom. Despite the hype, most of us have managed to hold onto our jobs – and we’re not (yet) reporting to cyber-bosses.

That said, however, robotic process automation (RPA) has been gaining momentum as part of a shift towards business process automation that’s occurring in a broad range of industries. According to the McKinsey Global Institute, it’s possible to automate as many as 30% of tasks in most occupations – and RPA is certainly one of the automation technologies available that can help companies achieve this.

KEY POINTS

• Understand the capabilities – and limitations – of RPA
• Learn about the benefits and challenges of introducing RPA in its current form
• The role of RPA in a wider digital transformation context