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29 June 2021

Velocity partner with Conversational AI Global Leader DRUID

We are delighted to announce our recent partnership with leading Chatbot software firm DRUID which will further enable us to help our existing and prospective clients to get the most out of their artificial intelligence technology.

Conversational AI is the set of technologies that allows machines to use messaging and speech to offer one-on-one human-like interactions, and is used in automated messaging and speech-enabled applications.

A growing number of organisations are looking to streamline their customer services departments, and they are deploying conversational AI in the process. The market for this strategy is growing in popularity, with revenue expected to reach $18 billion by 2021.

At Velocity we believe that conversational AI success hinges on a combination of technology prowess and business optimisation expertise. To that end we offer extensive capabilities in both these areas, allowing for strategic alignment of automation approaches that fit with enterprise goals.

As a process automation consultancy we focus on client business needs first. We then select the most suitable technologies and deliver these in an agile, collaborative way that accelerates time to value.

This newly formed partnership between Velocity and specialist AI tech firm DRUID will help to provide better business automation services through a platform that boasts an easy integration capability with supported backend systems.  DRUID extends across 45 languages with over 500 pre-programmed conversational skills.

Velocity CEO Arno van Rooyen said “By partnering with DRUID, Clients will benefit from best in breed technology supported by experience and know-how to enable and deliver on their long-term investment in conversation-based AI”.

Because clients’ needs change over time, DRUID and Velocity will be working together to develop AI solutions that can quickly adapt and respond. They also want to create more opportunities to provide long-term value for their client’s.

“Velocity represents an enormous potential for expansion in all segments of the conversational AI market. Our virtual assistants will be involved in industries like finance, operations, human resources, sales & marketing, and information technology through their experience and portfolio of various consumers”

Simona Hurjui, Alliances and Channels Partner Enablement Lead, DRUID.

DRUID is a global leader in Conversational AI Automation. DRUID’s no-code platform enables enterprises to automate customer and employee communications using AI-driven chatbots.