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07 August 2023

The Future of RPA: Trends and Predictions

Robotic Process Automation (RPA) has been a significant player in business transformation for several years. This transformative technology enables companies to automate mundane, rules-based business processes, allowing employees to focus more on strategic tasks that require critical thinking.

RPA is evolving, fuelled by rapid advancements in Artificial Intelligence (AI) and Machine Learning (ML). The next stage of its evolution promises exciting new possibilities, reshaping industries and altering the way we work.


Robotic Process Automation (RPA), a form of business process automation technology, has been shaping industries and transforming business landscapes over the last decade. Rooted in the concept of using software robots, or ‘bots’, to automate routine, tedious tasks, RPA allows businesses to increase their efficiency, reduce errors, and free up human employees to focus on more complex and engaging work. In essence, RPA has been the silent engine powering the transition towards digital transformation in many companies across the globe.

The value of RPA is not confined to just automating tasks. Its appeal lies in its ability to seamlessly integrate into existing systems without the need for major infrastructure changes, making it a cost-effective and efficient way to upgrade operational capacities. By taking over repetitive and mundane tasks, RPA bots have opened up a new space where human creativity, problem-solving abilities, and strategic thinking can come to the forefront.

RPA’s journey has been one marked by rapid growth and broad adoption. According to a study by MarketWatch, the global Robotic Process Automation (RPA) market size was valued at $3,758.53 million in 2022 and is expected to expand at a CAGR of 24.31% during the forecast period, reaching $13,871.72 million by 2028. This widespread adoption of RPA has been mirrored by the technology’s rapid advancements and evolution, moving from simple task-oriented automation to more complex process automation involving decision-making capabilities.

Yet, as with any technology, RPA is not static. It exists in a state of continuous evolution and advancement, shaped by the rapidly evolving landscapes of Artificial Intelligence (AI) and Machine Learning (ML). These technological revolutions have begun to converge with RPA, spawning a new era in business process automation known as intelligent automation or hyperautomation.

As we move deeper into the era of digital transformation, the convergence of RPA, AI, and ML heralds a future where automation is not just about following programmed instructions but about learning, adapting, and making informed decisions. This evolution promises exciting new possibilities that can reshape industries, redefine job roles, and dramatically alter the way we work.

Let’s take a deeper dive into the future of RPA, exploring the trends that are shaping this landscape and making predictions about the changes we can expect to see in the coming years. As we navigate this exploration, it’s important to remember that the true potential of RPA lies not just in the technology itself, but in how we apply this technology to drive business growth, enhance customer experiences, and foster a more innovative and efficient work environment.

Advancements in RPA

Since its emergence, RPA has been synonymous with innovation and progress. The field has made significant strides, moving away from simple task automation to more intelligent operations. Today, we stand at the precipice of a new era in RPA, where the technology is not only expected to perform tasks but also learn and improve itself.

The first generation of RPA was designed to automate repetitive, rules-based tasks. The software robots, or bots, were programmed to perform specific functions such as extracting data from forms or processing transactions. The main selling point of this technology was its ability to relieve human workers of mundane tasks, enabling them to focus on more complex and strategic activities.

However, the advancements in RPA have far surpassed its initial scope. The next wave of RPA, often referred to as intelligent automation or hyperautomation, represents a significant leap forward from the technology’s original capabilities. This new phase in RPA evolution combines the task-oriented proficiency of traditional RPA with the sophisticated learning and predictive capabilities delivered by AI and ML.

The emergence of Intelligent Process Automation (IPA) marks a crucial development in this respect. IPA combines the task-automation capabilities of RPA with machine learning, natural language processing, and cognitive technology to not only automate tasks but also improve them over time. This blend of technologies allows the bots to understand, learn, and make decisions, giving them the ability to manage exceptions, make complex choices, and even improve their own performance without human intervention.

In addition to the advent of IPA, another notable advancement in RPA is the development of Process Mining. This technology involves the analysis of business processes to identify bottlenecks and inefficiencies, allowing for more effective automation. When integrated with RPA, Process Mining enables businesses to identify high-ROI automation opportunities and optimise the implementation of bots.

As the RPA landscape continues to evolve, we are also seeing the development of more collaborative robots, or “cobots”. These bots are designed to work alongside humans, assisting in tasks rather than completely taking them over. This represents a shift from the idea of automation as a replacement for human labour to a more symbiotic relationship where bots and humans work together to increase productivity and efficiency.

These advancements in RPA are not just enhancing the capabilities of the technology but are also reshaping the way organisations operate. With the integration of AI and ML, RPA is no longer just about automating tasks—it’s about enhancing decision-making, improving customer service, reducing errors, and driving innovation. In other words, the future of RPA looks to transcend the realm of process automation to become an integral part of an organisation’s strategic operations.

RPA Trends for the Near Future

1. Enhanced Decision-Making Capabilities

In the past, RPA technology was mainly used for repetitive, rules-based tasks. However, the integration of AI and ML into RPA platforms will enable these systems to make data-driven decisions independently. This shift will extend RPA’s potential, transitioning it from a simple task performer to an essential decision-making tool.

2. Wider Industry Adoption

RPA has been prevalent in industries such as finance, insurance, and healthcare, thanks to its proficiency in automating repetitive tasks. As the technology advances, we anticipate RPA to penetrate more industries that can benefit from automation, including manufacturing, logistics, retail, and even creative industries.

3. Increased RPA Democratisation

As RPA becomes more intuitive and user-friendly, we’ll see an increase in “citizen developers” – individuals without a technical background who can build and deploy bots to automate tasks. Companies will encourage their employees to utilise these tools to optimise their workflows, leading to a broader democratisation of RPA.

Future Predictions for RPA

1. More Sophisticated AI Integration

AI integration into RPA is just the beginning. Future developments are expected to bring more sophisticated AI and ML applications, enabling RPA systems to process unstructured data, engage in natural language processing, and even make complex decisions that would typically require human involvement.

2. Hyperautomation Becomes the Norm

Gartner coined the term “hyperautomation,” which refers to the application of advanced technologies, including RPA, AI, and ML, to augment workers and automate processes. This trend is expected to become the norm as organisations look for ways to further optimise their operations.

3. Rise of RPA-as-a-Service

With the increasing demand for RPA solutions, we anticipate a rise in RPA-as-a-service, where organisations can subscribe to RPA capabilities instead of building them in-house. This model will significantly lower the entry barrier for companies wishing to benefit from RPA technology.

A Forward Thinking RPA Partner

With Velocity IT as your RPA partner, you’re well-positioned for success. With an extensive understanding of RPA and a experienced based, forward-thinking approach, Velocity IT offers end-to-end services—from initial consultation to workflow design, implementation, rigorous testing, and ongoing support.

We provide tailored, specialised automation capabilities that align with your unique business process automation needs. As a strategic partner, Velocity IT will help you leverage RPA to drive your business towards innovation, competitiveness, and sustainable growth.

Contact Velocity IT today and let us rapidly boost your success with Robotic Process Automation.

Take the first step towards transforming your business with RPA

Contact Velocity IT today and unlock the power of Robotic Process Automation.