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31 January 2016

K2 Server stuck in Starting state

When you open your K2 designer in the web browser you often get confronted with an error indicating that no connection could be made because the target machine actively refused it.

k2 server stuck - K2 Server not running

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This is usually because you have not started the K2 Server, but occasionally that is not the case. It could also be that you have started the server, but that it is stuck in a starting status, as you would be able to see by opening services.msc.

k2 server stuck - K2 Server Starting state

The most likely cause for this is that your SQL Server has not been started.

k2 server stuck - SQL Server not started

To solve the issue in this scenario, first start your SQL Server (and SQL Server Agent).

k2 server stuck - SQL Server Running

Once these service are running, you need to kill the K2 blackpearl Server service. To accomplish this you first need the process id (pid) of the service, which you can retrieve from the Service Tab in Task Manager.

k2 server stuck - Identify K2 hostser process

Once you have noted this id (1176 in this case), open command prompt as an administrator, and execute the following command:

k2 server stuck - K2 process Taskkill

Now return to services.msc, and start the K2 blackpearl Server again. Given that everything else is functioning as it should you should now once again be able to connect to the server.

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