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11 July 2023

Demystifying RPA: The Future of Business Process Automation

As the business landscape grows increasingly complex, organisations around the globe are turning to technology to streamline operations and enhance efficiency.

Among the most transformative of these technologies is Robotic Process Automation (RPA).

In this article, we’ll demystify RPA, delving into its definition, benefits, applications, and why it represents the future of business process automation.

What is Robotic Process Automation?

Robotic Process Automation, or RPA, involves the use of software robots or “bots” to automate repetitive, rule-based tasks. These bots can interact with business applications and systems just like a human worker, carrying out tasks such as data entry, transaction processing, and report generation.

The “robotic” aspect of RPA doesn’t refer to physical robots, but to software algorithms designed to mimic human actions. These bots can operate 24/7, performing tasks faster and with greater accuracy than human workers, freeing up your team to focus on more strategic, value-adding activities.

The Benefits of RPA

RPA has the potential to revolutionise business processes in many ways. Some of its key benefits include:


Software bots can work around the clock, performing tasks at a much faster rate than humans. They can also operate across various applications and systems simultaneously, accelerating workflows and boosting productivity.


Bots are not prone to human errors that can result from fatigue or distraction. They follow the exact instructions they are given, which significantly reduces the risk of mistakes, improving the overall quality of work.

Cost Savings

By automating repetitive, time-consuming tasks, RPA can lead to significant cost savings. It can reduce the need for additional staff for mundane tasks and minimise the risk of costly errors.


RPA bots can easily be scaled up or down to match business needs. This flexibility allows businesses to respond quickly to changing demand, whether due to seasonal fluctuations or sudden market changes.

RPA in Action: Leading Platforms

Many platforms are harnessing the power of RPA to enhance business processes. Among the most notable are UiPath, Blue Prism, Automation Anywhere, and Netcall Liberty RPA.

UiPath, for example, is renowned for its user-friendly interface and extensive training resources, making it a popular choice for businesses embarking on their RPA journey. It provides a host of features for automating complex business processes, from data extraction and workflow automation to customer service and IT operations.

Blue Prism offers a robust, secure RPA platform that is particularly effective for large enterprises. Its advanced features include cognitive automation, cloud scalability, and multi-environment deployment options.

Automation Anywhere provides a comprehensive RPA platform that combines traditional RPA with cognitive elements like natural language processing and reading unstructured data.

Netcall Liberty RPA is a newer entrant in the market but offers a flexible and user-friendly RPA solution. It excels in back-office automation and can be integrated easily with Netcall’s low-code platform for enhanced automation capabilities.

The Synergy of AI and RPA

While RPA excels at handling structured, rule-based tasks, AI extends these capabilities, enabling the automation of more complex, unstructured tasks. AI brings the ability to learn from experience, make decisions based on complex criteria, understand and generate human language, and recognise patterns and insights within large volumes of data. When integrated with RPA, AI transforms static software bots into intelligent agents capable of performing more sophisticated, cognitive tasks.

This synergy of AI and RPA allows businesses to automate a broader range of processes, from data analysis and decision making to customer service and IT operations. For instance, an intelligent automation system could analyse customer feedback to identify common issues, then use RPA to implement solutions or escalate significant concerns. Similarly, an IA system could monitor business performance data in real-time, using AI to predict future trends and RPA to adjust operations accordingly.

Furthermore, intelligent automation brings a level of adaptability that’s not possible with RPA alone. Because AI systems can learn and improve over time, they can adapt to changing business conditions and continually optimise processes for maximum efficiency and effectiveness.

In essence, the combination of AI and RPA not only augments human work but also transforms the nature of work itself. It opens up new possibilities for innovation, growth, and competitive advantage, heralding a new era in business process automation. As such, businesses that wish to stay ahead of the curve must consider adopting intelligent automation as part of their digital transformation strategy.

Get Started with RPA

Understanding the potential of RPA is just the first step. To truly reap the benefits of this transformative technology, you need the right guidance and support. That’s where Velocity IT comes in.

Our team of experts is dedicated to helping you navigate the complexities of RPA. We bring a deep understanding of leading RPA platforms like UiPath, Blue Prism, Automation Anywhere, and Netcall Liberty RPA, along with the industry knowledge needed to tailor these solutions to your unique business needs.

Whether you’re just starting your RPA journey or looking to optimise your existing automation efforts, Velocity IT is here to help. We’re not just technology providers; we’re your partners in digital transformation, committed to empowering your business with the tools and strategies it needs to thrive in the digital age.

If you’re ready to unlock the potential of RPA and transform your business processes, it’s time to take action.

Contact Velocity IT today and take the first step towards a more efficient, productive, and innovative future.

Uncover the Potential of RPA Automation for Your Business

To delve deep into the power of automation and understand its unique benefits for your organisation, connect with our team of automation specialists for a customised demonstration.