It was great to see ATSEuromaster recognised in the 2023 Netcall APP of the Year awards, with a win for their business eCAF APP – ATS Euromaster embarked upon the digital transformation of their end to end customer accounts process, with Liberty Create, and Liberty RPA being their low-code platform of choice.
ATSEuromaster is a leading provider of tyre services and solutions for businesses and individuals across the UK. With over 50 years of experience, the company has established itself as a trusted and reliable source for all things tyre-related, offering a range of services including fitting, maintenance, and repair. From commercial fleets to personal vehicles, ATSEuromaster is dedicated to ensuring that their customers have access to the best products and services in the industry.
ATS have a strong business agenda on developing systems and processes, that will enhance the customer experience and improve business operations and efficiency. The transformation of their eCAF process was one of the first notable and successful examples of using low-code, working as a collaborative team and adopting a citizen development approach alongside key stakeholders across the organisation.
Matt Froome of ATS Euromaster said “The app creation was a team effort with Joe Foster, David Robson and Daniel Hickman from ATSE, Hendry Simmons at Velocity and John Brett from Netcall also supporting me in the apps’ development. We are absolutely thrilled to have our hard work recognised.”
Netcall’s AI-powered robotic process automation, known as Liberty RPA, relieves people from mundane and cumbersome repetitive tasks and enables them to be more productive.
Richard Billingham, Netcall’s Chief Technology Officer said: “By using our RPA, ATS Euromaster’s eCAF app is able to provide huge time savings. With its comprehensive range of functionality, within a well-presented UI, service delivery teams can use efficient workflow tracking and automation to provide customers with a smooth user experience.”
Velocity IT is a leading technology company that specialises in low-code software delivery. As a trusted partner for digital transformation, Velocity IT helps organisations streamline their processes and drive innovation through the use of low-code technology. With a focus on rapid delivery and ease of use, Velocity IT provides its clients with the tools and expertise they need to turn their digital vision into a reality. Whether it’s modernising legacy systems or developing new, custom applications, Velocity IT is dedicated to helping organisations stay ahead of the curve in the ever-evolving world of technology.
When asked about the delivery of ATS solution and the award-win, Velocity’s Hendry Simmonds said “This was a great solution to partner on, the team at ATSE are so engaged with the opportunities that low-code can bring to their business. This process transformation has reaped multiple benefits to ATSE, including; a more enhanced customer experience via a more streamlined process workflow that enables trade-ready custom, faster – Everyone at Velocity IT is extremely proud to have partnered in the delivery of this award-winning app”.