Recent years have seen automation technologies like Robotic Process Automation (RPA) being implemented across every industry. While this technology has many business benefits – such as boosting efficiency and productivity and saving costs – there are growing concerns that workplace automation will make human labour redundant; leaving employees without work, and businesses without consumers.
With RPA being such a powerful tool that solves many business problems, it is understandable that people have many questions and with the abundance of information out there we realised it could feel like a bit of a mine field. We therefore wanted to offer delegates a platform on which to talk freely and directly about RPA in an open, face-to-face setting, see how the software works first-hand, discuss the business drivers and, most importantly, ask those probing questions that search engines can’t answer.
Last week Velocity IT, a digital technology services firm with offices in the UK, India and South Africa, hosted a morning workshop at the trendy Citizen M Hotel in London. The topic of the day was robotic process automation (RPA); what it is, how it works and how to use it to produce financial and productivity benefits within a business.
In the age of digital optimisation, it’s no surprise that businesses are always on the lookout for ways to tighten up their operations, streamline processes and improve efficiency, both in terms of time and money. Robotic process automation (RPA) is one of the key technologies that has risen to meet this demand and as the bedrock of all digitised operations in your company, it’s logical that the IT department should be one of the first to embrace this new innovation.
There has been an explosion of automation technologies in every area of life and business over the last few years – and concurrently a shockwave of questions, fear and excitement, optimism and pessimism, about how this will impact society, particularly work.
Demand for robotic process automation (RPA) solutions continues to escalate. Research firm Forrester predicts that RPA market growth will reach USD 2.9 billion in 2021, up from just USD 250 million in 2016. But before you put software robotics front and centre of your business optimisation strategy, there’s a caveat. According to the same Forrester report, “to be sustained, RPA must offer more than plugging gaps in legacy systems”. Like any technology, RPA has its capabilities and shortcomings – and these need to be understood in the context of your business as well as the broader process automation landscape.
Automation technologies help firms to optimise resources, elevate performance and maintain a competitive advantage. In industries where growing regulatory pressures, data volumes and customer expectations are a challenge, robotic process automation (RPA) can lighten the load. RPA solutions can be configured to automate routine, repetitive and time-consuming processes. The software ‘bot’ operates on application user interfaces (UI) in the same way a human would – only much faster and more accurately.