Netcall offers an all-in-one customer experience platform that lets you make big changes to the customer experience, fast.
No overwhelming digital transformation.
Just a simple, easy-to-use suite of software solutions that help bridge the gap between IT and the rest of the business – and allow both parties to do more with less.
Netcall report that customer experience is set to overtake price and product as the key brand differentiator.
Common disconnects between what your organisation delivers and what people expect can be compounded by:
- poorly integrated or inflexible legacy systems
- Ill-fitting COTS solutions
- inability to embrace new technologies
- business users to be involved in the development process
- skills shortage and long IT queues
As a result, serious issues remain unresolved and customer experience suffers.
"Netcall Exists to fix this problem"
Introducing the Netcall Liberty all-in-one software solution
Netcall Liberty is more than the sum of its parts – with connected solutions organisations are presented with a complete customer experience toolkit. Comprised of:
A low-code solution
A complete contact centre solution
An omnichannel conversational messaging platform
Liberty Create is a low-code software solution built for both business users and professional developers. With it’s simple drag-and-drop interface, there’s little or no coding required.
So now, for the first time, your customer experts can collaborate with IT to create solutions to common customer experience issues.
Liberty Converse is a complete omnichannel contact centre solution that lets you polish your customer experience and amplify agent performance.
So now, you can deliver a truly seamless customer experience. Customers tell us it’s simple to use and administer, and that it frees up staff time.
Liberty Connect is an omnichannel messaging solution that lets you connect with customers on their favourite messaging channels – and use chatbots, too.
Now, you can be open for business on WhatsApp, Facebook Messenger, Twitter Direct Messages, and more.