The automation of business processes enables a company to work smarter and gain a competitive advantage over others in the industry. It gives them the ability to achieve optimum efficiency by coupling the automation of standard business operations with a workforce that has the right insight to make effective manual process decisions.
It is impossible to achieve optimum efficiency and to gain a competitive edge without insight. Businesses that wish to continuously improve need to be able to measure its processes’ performance. Without this insight, how will a business know how well its processes are performing? How does it determine what areas require change?