The modern business workforce is increasingly technologically aware and capable. Thanks to the high accessibility of smart and connected devices, many employees couldn’t imagine life without digital technology, both in the office and beyond. In most industries, people are growing more comfortable using technology as a business tool and a digital transformation is an exciting step forward.
Since their introduction almost 40 years ago, spreadsheets have played a vital role in allowing businesses to keep track of sales data and customer contact details.
But despite spreadsheet packages like Excel and OpenOffice being still widely used, the advent of online systems and the digitization of business processes have offered new opportunities for sales teams to work smarter and more efficiently.
What is Digital Transformation and how can I apply it to my marketing activities? The truth is, Digital Transformation isn’t a “thing” you can plug in to your current marketing plan, nor a tool you can download. Rather, it’s a way of thinking, a way of communicating and a way of delivering value to customers.
Digital technologies provide scalable support for business activities across the business landscape and are powering Digital Transformation. These are typically activities around Sales & Marketing, Customer Relationship Management (CRM), Product & Service Development and Operations.
DELIVER A SUPERIOR CUSTOMER SERVICE
Customers relationships are everything to all businesses. Consequently, when it comes to business process automation and on-going business process improvement initiatives, it is essential that customer satisfaction and loyalty are outcomes.
With all of the Workflow and Business Process-Driven solutions we implement, customers are at the core of our continual improvement and optimisation efforts. This ensures consistency and enhanced customer service levels.
WHAT DIFFERENTIATES US
What makes us different from our competitors is our extensive experience in delivering Workflow and Business Process-Driven solutions using K2 products.
We have been involved with K2 for over 15 years now and this makes us one of the leading and most experienced K2 partners in the industry. When you work with Velocity IT, you know you are using a company with a proven track record that can guarantee successful solutions.
HOW TO ACHIEVE SMARTER BUSINESS PROCESSES
Business Process Management Software (BPMS) is required for Continuous Business Process Improvement to be achieved. This platform ensures maximum business process efficiency by enabling continual optimisation with minimal effort. It provides businesses with all the tools to ensure they meet strategic goals and fulfil current business process requirements.
WHY AUTOMATE BUSINESS PROCESSES?
The automation of business processes enables a company to work smarter and gain a competitive advantage over others in the industry. It gives them the ability to achieve optimum efficiency by coupling the automation of standard business operations with a workforce that has the right insight to make effective manual process decisions.
GAINING INSIGHT INTO BUSINESS PROCESSES
It is impossible to achieve optimum efficiency and to gain a competitive edge without insight. Businesses that wish to continuously improve need to be able to measure its processes’ performance. Without this insight, how will a business know how well its processes are performing? How does it determine what areas require change?