Digital transformation is a concept that’s constantly shifting shape. As new technologies are trialled, lessons are learned and businesses adapt their thinking, priorities are evolving.
After research revealed that more than 50% of digital transformation efforts stalled during 2018, Forrester predicted that 2019 will be “a year in which transformation will go pragmatic”. This involves a move, in many industries, towards digital investments that can deliver tangible business value.
One technology approach that can fit snugly into the “pragmatic” category is robotic process automation (RPA) – provided it’s deployed to run the right types of tasks, as part of a sound business optimisation strategy. When used in tandem with other process re-engineering efforts, RPA can yield significant benefits.
Software Robotic Process Automation (or RPA for short) is used to automate every-day, rules-based tasks. RPA solutions, often referred to as ‘bots’, can be configured to manage mundane business activities independently and in many cases, with little or no human intervention.
Business optimisation through technology is a focus area for many organisations today. According to Brian Kropp, group vice president of Gartner’s HR practice, more than two-thirds of business leaders believe that their organisations could lose their competitive edge if they do not achieve significant digital transformation by 2020.
It’s a daily business dilemma in the era of digital transformation: modern software solutions can offer a whole world of possibilities with regards to streamlining processes, reducing inefficiency and boosting productivity, but the IT department can’t keep up with the demand.
It’s estimated that there are already 23 billion devices connected to the Internet of Things (IoT) in use worldwide, and it is estimated that the figure will swell to anywhere from 31 billion to 200 billion by 2020. With experts saying that 60% of the market will consist of corporate devices, IoT in the workplace is surely set for an imminent explosion.
Recent years have seen automation technologies like Robotic Process Automation (RPA) being implemented across every industry. While this technology has many business benefits – such as boosting efficiency and productivity and saving costs – there are growing concerns that workplace automation will make human labour redundant; leaving employees without work, and businesses without consumers.
Since its inception over the last ten years, the process of digital transformation in a corporate sphere has been slowed somewhat due to the ongoing battle between the IT and finance departments. With CIOs prioritising the strategic value of technological innovation and CFOs often only concentrating on cost discipline alone, the two have historically been at crossed purposes. However, the tide may now be turning.
With RPA being such a powerful tool that solves many business problems, it is understandable that people have many questions and with the abundance of information out there we realised it could feel like a bit of a mine field. We therefore wanted to offer delegates a platform on which to talk freely and directly about RPA in an open, face-to-face setting, see how the software works first-hand, discuss the business drivers and, most importantly, ask those probing questions that search engines can’t answer.